OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
145 ratings and 99 comments received in the last 90 days.
29 March 2025
Very satisfied
28 March 2025
totally, very professional through out the while process.
26 March 2025
From the first visit Tamara was always available to explain the process of buying and kept us updated on the delivery date.. Her enthusiasm and genuine excitement for my wife getting her mini made it a great experience
25 March 2025
Darren Nolan made our experience during our purchase excellent, he treated us as individuals and really listened to what we wanted. He helped us to feel confident with our purchase and made us feel comfortable at all times.
24 March 2025
Overall experience up until the finance point was great, finance was slow both with communication and putting deal through. Need to prompt multiple times to get to a final delivery. Outstanding question re GAP insurance were never answered.
23 March 2025
Didn't expect to walk out with the car I have, the new mini vehicles offer a variety of options to suit all budgets, I told Macey what I had, what I could afford and she delivered!
21 March 2025
Happy with the service. Tamara was great, easy contact and extremely helpful.
19 March 2025
all explained and handover very good didn't take to long
16 March 2025
Despite some concerns over the functioning of the screen in my new mini, I was happy with the service and support received. I am just waiting on delivery of rubber mats which i am advised are on back order.
19 April 2025
Prompt service I was surprised how quickly the repair on my vehicle was completed.
19 April 2025
Couldn't fault the recent booking process, drop off or collection for our service
19 April 2025
Good communication
17 April 2025
Couldn't fault anything of the time at Colchester Mini
16 April 2025
Amy was extremely helpful.
16 April 2025
All queries and questions answered and within the agreed time frame.
14 April 2025
The guy I saw (Liam) was fantastic, so helpful explained everything and offered the service plan for next time.
14 April 2025
I only needed a software update that could be presumably be done whilst I waited. Instead I had to have a 'health check' that meant I lost the vehicle for a day and had to get two lifts to collect / drop me off.
14 April 2025
Incredibly straightforward
13 April 2025
Great service
03 April 2025
Phenomenal service from Tamara from the moment we walked into the dealership. Always trying her utmost to ensure that we were happy, that we got the car that we wanted and always happy to explain everything. Nothing was too much trouble.