About Your Local MINI Retailer | Group 1 Colchester

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

60 ratings and 44 comments received in the last 90 days.

01 January 2026

Very helpful

01 January 2026

Everything went smoothly and the car was ready early

30 December 2025

Answered all our questions in a professional way

30 December 2025

Always answered any questions I had

30 December 2025

Great personal service

28 December 2025

I have been having a few personal difficulties, Darren and Reece, have been so patient and went out of their way to help and alter appointments, excellent service, so friendly and understanding

27 December 2025

The Mini centre is welcoming and everything is well set out.

23 December 2025

Once again the team kept me updated and were absolutely amazing throughout.

21 December 2025

Good communication from start to finish. Very helpful and friendly. Paperwork process very thorough! Darren was very nice to deal with.

20 December 2025

Amelia and Rhys were really friendly and helpful

See all reviews

18 December 2025

The flexibility of the delivery was fantastic. We were due to be out of the country when it arrived. But that was no problem.

16 December 2025

Great service from Amelia and Rhys

16 December 2025

The dealership is lovely and welcoming

14 December 2025

Darren was extremely helpful throughout the process as well as being extremely thorough, easy to talk to, and was on hand for any queries I had.

18 November 2025

Friendly and helpful service from start to finish. Darren was amazing and was very patient with us during the ordering process and kept us up to date with the progress of the cars build. Very knowledgable and can tell he enjoys selling the product

12 November 2025

Darren Nolan, was very helpful, kept us updated throughout and was very informative, he knew lots about the cars and was extremely supportive.

05 November 2025

A warm welcome is given by the Mini team with expert advice. Special care and attention is given to you about the new Mini. The progress of a new Mini can also be monitored on line.

03 November 2025

Paul was great

30 October 2025

I was kept well informed and was shown all my options, I was listened to and felt like I was a valued customer.

18 October 2025

Kept in touch and organised a prompt collection at our convenience. Amelia was fantastic!

11 January 2026

Cost Excellent service but too expensive

07 January 2026

Easy to arrange service, everything went smoothly, good communication. Lovely clean car to drive home in.

06 January 2026

My car still needed more servicing work to be carried out even after i thought we were finished having had a full paid for service a week earlier

30 December 2025

No issues

26 December 2025

Accommodating to my changing requirements. Efficient and timely completion of work.

24 December 2025

Very efficient and friendly staff.Helen Smith was exceptionally good.

21 December 2025

most requirements covered

09 December 2025

Amy was polite, professional and efficient , phoning me as promised when my car was ready . Her welcoming manner when booking in and when finalising the paperwork was excellent.

05 December 2025

Billing system was down

03 December 2025

Friendly and efficient service

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01 December 2025

Professional approach, excellent communication and kept informed.

26 November 2025

Really good service from start to finish

24 November 2025

Friendly receptionist, lovely person who made me Tea, very pleasant.

16 November 2025

Great customer service

15 November 2025

Amy in particular at Mini Colchester is always efficient and friendly.

09 November 2025

Work carried out quickly and efficiently

09 November 2025

Very knowledgeable staff with great service.

06 November 2025

My mini was recalled and a part replaced and when I picked her up the keys did not work. I challenged this at the time and was told just to hold the keys up to the steering wheel. I went back twice for help and they eventually agreed to take her in

05 November 2025

seems expensive compared with local garages, don't really need a video of the car being done as I trust you enough to do what you say you'll do

03 November 2025

From booking, through to collection, everything went smoothly Special mention to Bobby who prioritised my service so I didn't have to eat all day.

28 October 2025

Good service

26 October 2025

Confident that my Mini is being maintained and serviced as recommended by experts. Having it washed is an added bonus!

25 October 2025

Excellent customer service from Bobby whilst checking my mini in and keeping myself up to date when the service had been completed

23 October 2025

My vehicle was quickly serviced and I was kept up to date with the progress and my vehicle was returned cleaned and looking good

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Colchester.

Address

Ipswich Road, Colchester, CO4 9TD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01206 932135

Map

Areas served

Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze

View map

Address

Ipswich Road, Colchester, CO4 9TD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01206 932135

Map

Areas served

Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze

View map