OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 78 comments received in the last 90 days.
20 June 2025
Was well in formed about the process and kept up to date what's going on.
17 June 2025
A very long process
10 June 2025
As before from the start to handover felt I had someone interested to give me the right vehicle. Also made sure I knew exactly how to drive it.
08 June 2025
As above
28 May 2025
This is my 3rd Mini from the Colchester centre. Rhys sold me my second car and was the reason I returned to buy this car. Paul Dines has been really helpful and when I collected the car Tamara Thomas was very thorough in handing over and explaining
22 May 2025
Excellent
20 May 2025
very helpful and friendly
17 May 2025
Very well looked after from the Team at Mini Colchester.
13 May 2025
I know how frustrating it can be giving good customer care when there are internal teething issues, but the staff handled things very well.
06 July 2025
Paul Dines was very knowledgeable and exceptionally helpful, nothing was too much trouble. A delight to deal with!
03 July 2025
Very pleased to have a 'pool' car and same day service.
03 July 2025
Extremely helpful
03 July 2025
As above
02 July 2025
So helpful and polite. Answered all my questions to satisfaction. Great service.
02 July 2025
The front-of-house team were warm and welcoming, and the service advisors were really helpful and professional throughout. Amy Braithwaite though, honestly made a big difference, especially as I was feeling a bit anxious at the time.
01 July 2025
Excellent
01 July 2025
A lot of arrangements completed by myself and also had pre sent photos of work required to be done so not expecting to arrive at dealership to produce them again and also was not sent scope of inspection and did not know till i called back
30 June 2025
Helen was extremely helpful and professional in explaining everything, arranging my courtesy vehicle and keeping me informed of the process of my vehicle.
26 June 2025
Friendly and professional staff
01 July 2025
Staff very friendly and welcoming. Ensured everything went smoothly.