OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
133 ratings and 109 comments received in the last 90 days.
09 May 2026
Staff at the colchester mini sales always willing to help and answer any questions.
06 May 2026
My experience with Tam Thomas and Rhys Candy has been nothing short of perfection! They listened to my preferences and respected what I wanted in my new MINI. Tam kept me posted throughout the journey of building my new MINI to handover. Just perfect
05 May 2026
Darren was brilliant from the time we first test drove to the day I collected my car he made it go so smoothly
03 May 2026
Because Darren was very helpful in every way. All went smoothly.
02 May 2026
Darren gave me brilliant attention and service, and this may seem a bit petty. However, whenever I have purchased new vehicles previously, I have always left the showroom with a full tank of petrol. On this occasion, there was literally a 1/4 tank
01 May 2026
it aws easy and everyone was very helpful
30 April 2026
I gave this score because the whole experience from purchase through to delivery was smooth, professional, and enjoyable. Darren was friendly, knowledgeable, and kept me well informed throughout the process. Any questions I
29 April 2026
No issues, very happy with service
27 April 2026
The sales process certainly didn't provide me with the 'wow' factor. Firstly, order wasn't completed properly. Majority of emails I had to chase for a response. Had car 2 weeks now and would have expected some follow up to make sure I was happy.
13 May 2026
The sales person (Tamara) was amazing and made my daughter feel very special. She is a star, and asset the the Centre for sure.
12 May 2026
Extremely helpful staff who kept me updated every step along the way
11 May 2026
Gave a higher price on the day over that quoted. Poor value for money Staff attitude and approach
11 May 2026
I'd really rather not say
08 May 2026
Tam was super helpful and very energetic a pleasure to have dealt with.
07 May 2026
The staff and customer service is always first class when I take my car to the mini centre. I am made to feel welcome and answer any questions I have relating to my car.
06 May 2026
No complaints, thank you very much.
04 May 2026
Excellent from start to finish. Good communication.
04 May 2026
Although I had a issue with the booking if the job Connor sorted everything out for me and was charming.
03 May 2026
We never has a service , as new car brought but overall service was excellent
FIND Group 1 Colchester.
Address
- Ipswich Road, Colchester, CO4 9TD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01206 932135
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
Address
- Ipswich Road, Colchester, CO4 9TD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01206 932135
Colchester as well as surrounding areas including Clacton-on-Sea, Sudbury, Harwich and Walton-on-the-Naze
09 May 2026
Tamara went above and beyond to find the car I wanted and the deal that was right for me. She kept me fully informed at all stages of the process and ensured that everything was clearly explained. Her enthusiasm is infectious!